ADSL upgrade

<p>I spoke to the call centre on the 2nd of December, and the agent said my ADSl is upgraded as requested.</p> <p>I was given a new password. The evening, I changed the password and the faster ADSL was working.</p> <p> After a few days I noticed that there is no dial tone and my one e-mail address, ********** wasn’t working.</p> <p>I reported the line and on Monday the 12th of December I called the call centre to ask about the email that is not working. They said I should contact sales. I called sales and they that nothing is wrong on at sales and that I should call technical. I called technical and they said the problem is with sales. Monday evening arriving at home I found that my adsl is also dead. Tuesday I talked to the call centre at fault reporting, they said I have to wait until the telephone line is fixed.</p> <p>Tuesday, the 13th of December, evening arriving home I called again an got an experienced technical person on line. He said that my service was cancelled on the 11th of December at 21h15. Only sales can rectify this.</p> <p>I called sales on the 14th of December at around 08h00 and this time the lady said the service was cancelled. Apparently the order should been completed, instead it cancelled 09h48 and I am still on the line whilst they are trying to resolve the issue. Apparently they need to cancel my emails and then re-issue. A new order number ********** 44A was issued.</p> <p>Time on the line for this one call was 1h15. Got home at 18h00 and found that ADSL still not working. Then again on the line with the call centre, no resolution. called sales on the 15th of December 09h00 and they said I'll have to wait 5 working days for it to be fixed. At least I got one email back on line. No record exist of the other e-mail. Have to re-apply for something I had for years.</p> <p>The 3 calls I made yesterday and today add to more than 3 hours in total.</p> <p> </p>