ADSL up and running

We had subcontractors out to install our new router. They came the 1st Saturday and could not install due to a breakage-they came vback a week later plugged in our router and left us still with no internet. We were contacted by Telkom when we said that the service was pathetic as that was the 3rd week without internet. we then called 10210 and held the line for almost 6 hours. i then called Friday 01/05/15 and a polite lady by the name of Aneesa assisted me step by step and i was up and running in no time. Thank you so much Aneesa! if it wasn't for you answering that call i would of waited another 3 weeks and still had no internet connection... She deserves a BELLS!!