ADSL unexplained data usage

<p>Good day</p> <p> </p> <p>I have a Telkom 20GB SoftCap ADSL package at home which I've used for the past year and a half.</p> <p>I have never used more than 15GB in the past.</p> <p> </p> <p>On Monday 26 June 2017 I ran out of data, after doing a investigation I saw that the Customer portal shows that I've used 14GB on that day.</p> <p>Nobody was at home during the day and my router shows no other devices than mine connected to it.</p> <p> </p> <p>I went to Telkom Customer Portal Connections page and looked at the past connections.</p> <p>The only connection AND which was also the last connection that was made to my Telkom account was from 25 June 2017 09:18:04 - 26 June 2017 18:18:00. It shows that I've uploaded 44.73MB and downloaded 615.02MB.</p> <p> </p> <p>One can see from the above connection info that the last connection covered the 26th and it didn't use more than 1GB. Which tells me that either I was allocated another clients data usage or my data was incorrectly captured/deducted.</p> <p> </p> <p>I phoned Telkom technical support and they confirmed what I already know, my in-boundle data cap has been reached.</p> <p>But, there was post-paid data being deducted from my account (Post-paid data you have to register for and pay).</p> <p>They instructed me to phone product sales which told me that I was not registered for post-paid data and that I need to speak to technical support to find out why post-paid data is being deducted.</p> <p> </p> <p>Techincal support confirmed that they see post-paid data is being deducted and they in turn instructed me that they think it is *****ulant activity on my account and to contact abuse @ Telkom. </p> <p>I phone the abuse number which did not work, I've also emailed abuse. Not even a confirmation being emailed back which might confirm my fears, that nobody is looking at that mail box.</p> <p> </p> <p>This is unacceptable customer and technical service, my contract expires in November which means I will move away from Telkom.</p> <p> </p> <p> </p>