ADSL UNCAPPED LINE

Dealing with Call Centre phoning 10210 regarding the installation of the line. Keep phoning following up and promises are made but not kept. All my years, I always knew from other customer complaints about the service of Telkom that is bad. I am now experiencing it myself. After I've paid more than 1 month ago a Deposit of R700 at a TELKOM Branch at Greenacres and my receipt was entered that same day on my request on the system as PAID... before they can go ahead of installation. Till today nothing has happened. I just get promises when phoning call centre number 10210. Noticing that there is other ADSL Uncapped Line problems on here as well...just hoping, eventually one day the ADSL line has been installed, I am not going to have the same problem as the other customers. It is about time that another Supplier must be appointed to install ADSL lines...but at the moment only Telkom is allowed installing land/ADSL Lines. Please assist