ADSL troubles cannot get resolved

<p>We have been clients of Telkom for more than 2 years,</p> <p>it has been now over one year that we have been struggling with Telkom to fix our adsl line, it disconnects every 5 min and does not reconnect until the router is manually reset, sometimes last a week other times every night.</p> <p> Phoning Telkom every afternoon to reset the portal or recreate it is become somewhat of a nuisance.</p> <p>technicians have been sent to fix the problem and does not even last a day, the technicians never come back as they promise the next day. sms's sent to confirm if the problem has been resolved never gives us feedback if answering NO..</p> <p>We even went so far as to upgrade our line to a 10mbps because of the poor speed (less than 1mbps on a 4mbps line). </p> <p>Even now with the newly upgraded line the problem of disconnecting still.</p> <p>after phoning Telkom today, the line has dropped approximately 12 times between 19:00 and 21:00. </p> <p>as I typed this letter the line dropped 6 times(now after 21:00). I had to type this offline because the browser refreshes</p> <p>and I lose my typing.(extremly Frustrated) </p> <p>I now had enough of begging Telkom to fix this, as this should not part of any service agreement.</p> <p>I don't pay now and then or bits and pieces, but that's the service I'm receiving. if Telkom had to credit me for the time the line has not been functioning properly, i would have more than 6months of credit already.</p>