adsl trouble

I reported a adsl fault on my line 3 days ago and today when I called through again to telkom to do a follow up,I am told that my problem has been filed but no telkom technician had been assigned to it.This is not the first time that I have had a problem with telkom and I feel that no urgency and dedication is given to the matter at hand.It is really frustrating that it takes so long for the problem to be attended to yet everyday I see telkom vehicles in the area.Is this the quality of service that we are paying for?