ADSL Transfer request

I am trying to get my ADSL line moved to my new house address. Firstly, It took them about a month to send someone to my house to install the new line. However, the issue now is that the data provider that I want to use, is unable to transfer my line to them because Telkom says something is pending. I have called the 10210 number, every day now for the last 2 weeks, and I get a different answer everytime. All Telkom needs to do is to move my line to the wholesale holding pool, but no one, it seems, can help me with this. All in all, i have been without internet for almost 2 months now, and Telkom still deducted the line rental fee!