Adsl top up problems

Wow....

I would never wish this experience on worst enemy.

I used to be a happy telkom customer but this all changed when i ran out of adsl data. "Download the telkom app" said the ivr machine when i called them....this sounded like a good option. Behokd the ability to view my balance and top up my account...but it doesnt work. Instead of topping up im left staring at a little image of a blue robot telling me theres a problem and i need to contact them.

So i phone 10213...option 1 and option 3....i have done this over the phone before so i figured i will do it again. I wait about 30 minutes and a lady starts to assist me and asks how much data i need etc.... she puts me on uold because the system is taking long....like 20minutes long. But then for some odd reason the call gets cut.

I phon again, only to be told that this department doesnt do it. I asked which one does and was told that i should choose option 1 and 3....but thats what i did. Non the less i try again.

20 minutes later my call is answered. I get told that its not possible to top up over the phone. "What!?" This was the worst service i received...the lady i spoke to didnt ask me if i would like to be put on hold...infact she didnt put me on hold...she pressed the mute button on her end. So what do i hear?...sweet ******all...no hold music no background noises. Just dead air for 10 minutes. I scream hello and eventually i scream out the f word to see if i get a response... i do get a response and it goes somethig like this: You can only top up online. How do you top up data online when you dont have data to go online? Frustrated by this situation i tell the lady that she obviously doesnt know enough to give me advice on what i need and i need to speak to someone else.

I try going on the telkom website and use the customer portal but again get a message saying its not working right at the point when i need to enter my credit card details.

After 2 hours and my mobile data now depleted from trying online, i call again. I reached them out of office hours.

I call 10210...wait 25minutes for someone to tell me they cant do anything about it.

The next morning i decide to phone again....10213 option 1 and 3.... they cant help me. Their system is down.

So now i ask this question....if something as simple as gettig more data for my adsl is a problem. Why should i stay with telkom? I must be mad... i guess this is goodbye.