1 reviews | Active since Aug 2013
ADSL to VDSL upgrade
I pretty much had enough now.<br> When 20mbs VDSL was introduced in the Sinoville area a while ago i upgraded and my 20mbs VDSL was working perfectly. I used it for a few months and never had any problems.<br> <br> Due to the fact that i did not use the 20mbs VDSL to its full potential at that stage i downgraded back to 10mbs.<br> <br> Now i want to upgrade back to 20mbs VDSL which i did have previously, and working without issues. The only thing is now Telkom tells me my line is not good enough and cannot sync at 20mbs. The more i tell them i had 20mbs previously the more they tell me its not possible.<br> <br> Telkom did send a technician out about a month ago and my line was upgrade to 20mbs and was working fine for 2 days reaching stable speed of 18mbs using speedtest. Then my line suddenly went dead. a technician came out again and got my line to work but then they downgrade me back to 10mbs because according to them i cannot sync on 20mbs. This right after it was working for 2 days.<br> <br> Up to now there was no further investigation done in to the matter. I need 20mbs VDSL and Telkom just dont seem to be interested at all to give me service.<br> <br> This sucks, DSL: ***
Thank you for making contact with us.
Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Bongani
Telkom Social Media Team
Thank you for making contact with us.
Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Bongani
Telkom Social Media Team
