Adsl to LTE migration no service

Absolutely disgruntled with the appalling lack of support from Telkom customer service, sales and technical support. Advised them in October that I will be moving house and needing to migrate from copper cable adsl to a LTE package. New router was courriered on 8 Nov with a sim and to date (19 Dec) the sim has not been activated and I am still being billed for the adsl and landline. At Every phonecall I make I am advised that the matter is being escalated to a manager. In store assistance deplorable and non existent. They say they will booked a call which never happens. My landline *** and the waybill number of the delivered router is THD***1 I am not paying a cent to Telkom again on this contract until the matter is resolved from their side