ADSL TO FIBRE FAIL!!

ADSL TO FIBRE UPGRADE We have been Telkom clients with an ADSL line for a while now. We have had fibre installed into our home and received our router from Telkom who initially placed the order for the fibre on the 3rd of August. The fibre was installed on the 25th of August. We received our router the 30th of August. After numerous calls and wasted airtime and many frustrations not to mention the mountain of case numbers, up until today the 17th of September, NO FIBRE. In the meantime, our ADSL line has been suspended due to PENDING charges (for which there is not even an invoice generated)!!!!! I had to pay an amount to have the suspension lifted – three days later still no internet. Every time we call Telkom, they are OFFLIN E, or the person does not even know how to assist us!! Bottom line, we upgraded from ADSL to FIBRE through Telkom. We still have no FIBRE!!!!! Telkom says it’s the FIBRE COMPANY that needs to activate the line – then the fibre company says it’s Telkom… We have been sent from pillar to post and almost a month later – NO FIBRE!! We need this to resolved and seeing that no one at Telkom is competent enough to help, we shall take to social media!