ADSL the line sync rate Issues

<p>Before October 2016, I had been happily using my DSL line at sync rates of up to 4mbps.<br /> Some time during the end of October 2016, the line sync rate dropped down to about 1 Mbps. This lasted for about a couple of weeks when the line completely stopped working for many days until January 2017, these are the calls made to Telkom with the reverence numbers and faults reported, </p> <p>366CTK280217 Intermittent service Connectivity<br />749CTK311016 Intermittent service Connectivity<br />220CTK281016 Intermittend service and slow connections<br />Intermittent Connectivity. During which time we was forced to make use of VERY costly mobile internet services.</p> <p>Since the line was "fixed" early 2017, I was still not able to reach sync rates much higher than 2 Mbps. <br /> I have been logging calls and escalations with Telkom since then almost every week. And subsequently almost every week I would receive an SMS claiming that the problem is in hand and Telkom is busy with the fault, your fault is in hand with there Technical repair devition and are busy investigating the problem. Two of the technicians reported an cable problem, we do have overhead telephone lines fed from a distribution mast wooden pole in the nabours garden. On a couple of occasions, a Telkom representative called me to confirm whether the problem has been resolved. I keep telling them that the ADSL Intermittent service has NOT BEEN resolved.</p> <p>During this time I have been told that the exchange is to far from my house, and I have to downgrade my line. I was also told that that there is a cable problem to my house, and that the SNR downstream db is to low, this sometimes drop to below 1.5 db, most of the time the reading is between 3.5 and 6 db. At this point, I am losing my comfort.</p> <p>Late February, early March was the third time aTelkom technicians arrived at the house , testing and changing the telephonecable cores and tested the line from ditribution connection point ( telekom multicore fedder cable) in the green strip two houses from my home in the veld.</p> <p>After another three weeks past of up and down communications, no activity of any Telkom cable guys</p> <p>doing any work around the area. </p> <p>The result supposedly a line fault between my house and the exchange and or underground cable teams need to be tasked to investigate and repair the problem.</p> <p>And DURING ALL THIS, we still have intermittend sync problems, this also seem to get more sync problems after hours , maybe Telkom is INCOMPETENCE or do not have any motivation to fix the problem.</p>