ADSL Suspended before due date of account payment

<p>Telkom is the most useless service provider i have ever come across.</p> <p> </p> <p>for the 1st 2 weeks of having our adsl line installed we never had the benefit of uncapped internet, we had to get a 20GIG data which we had to pay for. Then never received account end of May 2017 for amount due, had to enquire myself and went to pay it. Then my June 2017 account statement arrives for R1 119.53 even though we have a R599 promo deal for uncapped internet. This again lead to numerous phone calls in order for telkom to investigate and correct our account. According to the we now only owe R861.69 which is due by 4 July 2017. I am still not happy with this amount as the cannot give me a proper breakdown of how this amount is made up. Today on 26 June 2017, my husband gets a sms that our telkom line has been suspended due to late payment but according to the sms and the confirmation by the service agents our amount is only due 4 July 2017. One of the agents even confirmed that this would have a negative impact on my husband credit score. We still have to purchase a house now we have a negative credit score. Telkom better fix this by confirming in writing that they made a mistake and by sending us proof that this did not affect our credit report. I await feedback before i request a copy of our credit report from ITC to double check.</p>