ADSL suddenly cancelled?!!

Hi!<br> I've just received an sms from Telkom saying that I've made a decision to cancel my ADSL. I've made no such decision. I definitely don't want to cancel my account and gave no-one permission to do this.<br> Last week I did have a query about my account and when I contacted Telkom via Chat to an Agent, they advised me to send a message to a certain email address, which I did explaining my enquiry (which had nothing to do with a cancellation). I then received an automatic response saying it's a cancellation request email and that I must send in forms etc, which I just ignored because obviously the agent gave me the wrong address. But now it seems based on that email my service is now cancelled? How could this just happen?