ADSL stillnot working almost a week later

Hi<br> <br> Our reference: 491CWK290115 and escalation ***. We are losing business and creating extra expenses due to Telkoms lack of promises. I phoned yesterday again only to be told will have someone fixed it that day. Still not working today. This happens every month it seems. Should we find another service provider for Internet options?<br> <br> <br> <br>