ADSL still not working right

I had a phone call on the 29th of March 2016 from a telkom technician stating he needs to come to my premises to check my ADSL he called roughly 10h00,I told him I am in boksburg doing work but I would leave right away as the technician told me he is also in boksburg and would meet at my premises at about 10h45, in desperate need to get the line sorted out as I am paying for a service that isnt working like it should and me having to pay alternative suppliers for Internet as without Internet I don't get paid,I arrived at the premises at about 10h30 so I don't miss the technician.and guess what the technician just doesn't rock up,this problem has recurring since I have had the ADSL line installed and I have honestly paid my account every month without any problems but I think its now enough I will be putting my story in the newspapers as I feel I'm not the only one who has this problem