1 reviews | Active since Mar 2017

02 Mar 2017, 12:40

ADSL still not working after 3 weeks

<p>On the 14th of February i logged a fault with Telkom Business about my ADSL not working. I can't get access to the internet. 3 weeks later im still waiting for a fix, or an ETA or some personal Communication about what is wrong. I have been phoning almost everyday to get feedback. I have escalated and asked the technician assigned or the manager to give me back a call. NOTHING till this day, All i get are SMS's that say they are aware of the problem and are working on it. They say i must check the Telkom APP but i don't even see anything there. The Call Center also helps with nothing. They just record my call again and that's it. Terrible service really. Almost 3 weeks ? Shame on you Telkom. </p>

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Replies (1)
Telkom
Telkom's reply02 Mar 2017, 15:13
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team