ADSL still not working after 3 weeks
<p>On the 14th of February i logged a fault with Telkom Business about my ADSL not working. I can't get access to the internet. 3 weeks later im still waiting for a fix, or an ETA or some personal Communication about what is wrong. I have been phoning almost everyday to get feedback. I have escalated and asked the technician assigned or the manager to give me back a call. NOTHING till this day, All i get are SMS's that say they are aware of the problem and are working on it. They say i must check the Telkom APP but i don't even see anything there. The Call Center also helps with nothing. They just record my call again and that's it. Terrible service really. Almost 3 weeks ? Shame on you Telkom. </p>
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Regards,
Busi
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
