ADSL still not working

I reported a fault regarding my ADSL and wifi last week. I received calls from Telkom and was assured the matter will be resolved yesterday. The problem was not resolved. I called telkom early today and they assured me the matter will be resolved today. At about 4pm today I received a call from branch manager at n1 city direct store Nasief who assured me the port has been changed and the line is up and running. Only to get home to a offline router. I called Telkom technical department after holding for almost 2 hours and speaking to a arrogant consultant who refused to transfer me to his manager and refused to resolving the problem. This is unacceptable there are thousands on complaints regarding Telkom services. When are they planning on getting their acts together and providing service people actually pay for. For a huge corporate company like Telkom to rip people off like this is pathetic.