AE
Albert E

1 reviews | Active since Sept 2015

21 Sept 2015, 15:15

ADSL still not installed after fourth appointment

Hi, App**** for ADSL with Telkom. first scheduled date was 28 Aug 2015, nobody showed up and customer care said technician was dispatched somewhere else. Second scheduled date was 2 Sept 2015, nobody showed up. Third scheduled date 15 Sept 2015, nobody showed up. Fourth scheduled date, nobody showed up and customer care department gave me technicians number to phone, he said he was not assigned to any jobs, phoned customer care department again and said there was no technician dispatched for the job.<br> <br> I took four days off from work and nothing. <br> <br> If the service is this poor I will probably end up going for a BitCo solution that's wireless because Telkom does not want my business.<br> <br> Is there someone in Telkom that can assist, your installation department is clearly the rotten apple in the tree. Maybe you should start replacing them with people that want to work.

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Replies (1)
Telkom
Telkom's reply21 Sept 2015, 16:26
Official
Hello alberte,

Thank you for bringing this matter to our attention.

Kindly be advised that we are liaising with our Technicians Team for further assistance and we will revert back to you with feedback.

Your Social Media reference number is SM147752.

We sincerely apologise for the inconvenience caused.

Regards
Tebogo
Telkom Social Media Team
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