ADSL still not fixed since November 2015!!!!!!!!!

I am appalled by their lack of service, or just not giving a #@!. This has been going on since November 2016, they finally planted a new telephone pole, but nothings been done since 25 February 2016, still just a pole standing their. I need an exec from the ADSL department to contact me and I want them to calculate the amount of time I was without ADSL and refund me for that please, but that is most probably also just wishful thinking.