1 reviews | Active since Feb 2011
ADSL Speeds
<p>I am pay ing for a 10Meg ADSL line and have had this line for the past 3 years. My line speed is usually about 8.5 to 8Meg however for the past two months my line speeds had been reducing. My latency has also increased by over 200%.</p> <p> </p> <p>Today it is only 6Meg. Which means over the past 2 months, my line speed has decreased by over 25%!</p> <p> </p> <p>I have phoned 10210 and I spoke to the consultant and they said this is the speed I get for a 10Meg line. </p> <p> </p> <p>This is a ripoff as Telkom sees fit to reduce my speed when it deems fit. I am paying close to R400 for this line but I am not getting full value - only 60%. I work from home alot and I use my ADSL line for web based conferencing. This decrease in my line speed and increase in latency is affecting my ability to work effectively.</p> <p> </p> <p>My line never gave me any issues until your *********** staff started interfering with it. I want my line restored to its original speed.</p>
Hi amaharaj,
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi amaharaj,
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi,
I do see there is a fault reported for the service 296CWK060217 which has a work order submitted and awaiting an available technician to attend. However I have made a change to the port profile in-order to assist. Would you please re-test and advise if there has been any change.
Regards
Garreth
Telkom Social Media Team
Best regards,
Hi,
I do see there is a fault reported for the service 296CWK060217 which has a work order submitted and awaiting an available technician to attend. However I have made a change to the port profile in-order to assist. Would you please re-test and advise if there has been any change.
Regards
Garreth
Telkom Social Media Team
Best regards,
