Adsl speed slow

My line was faulty with intermittant disconnects, this was resolved and now the line speed is bad. I now get between 2mbs and 5mbs and Telkom is pointing fingers stating its the service provider, and the service provider is blaming Telkom. The other Telkom rep tells me i cannot get 10mbs even though this was never a issue before.<br> <br> This line was stable and running between 8.5 and 10mbs, The Telkom rep states all tests on the line are fine but there is a clear error on the SNR. This issue started after the storm we had about 2 weeks ago.<br> <br> Telkom keeps hiding behind the \ADSL is a best effort service"the fact remains that the line was not faulty 2 weeks ago."""