ADSL speed problems for 3 months, now accounts not helping

<p>Adsl speed was shocking for 3 months</p> <p>Facts</p> <p>Logged *** on 17 March</p> <p>Followed up like crazy with no resolution.</p> <p>12 April - https://www.hellopeter.com/telkom/reviews/telkom-adsl-not-working-since- ********** </p> <p>13 May - https://www.hellopeter.com/telkom/reviews/telkom-adsl-not-working-1- ********** </p> <p>16 May<br /> Your TelkomZA Case: SM222781</p> <p>Good morning Yusuf Saban </p> <p> </p> <p>Thank you for making a contact with us. This is to let you know that fault *** is linked to a bulk fault that is why it’s taking this much longer. Apology for the delay.</p> <p> </p> <p> </p> <p>Regards</p> <p> </p> <p>Luleka –Ops specialist</p> <p> </p> <p>Accounts department dont want to refund part of the account...as they argue i have used the line...I agree with that..but the line speed was horrific and that is what i logged...not a 10mbs. more like 1mbs to 56k mode speeds most of the time.</p> <p> </p> <p>SMS Received on 13 July - fault *** restored.....</p> <p> </p> <p>Please advise.</p> <p> </p>