ADSL Speed not provided - yet Tickets marked resolved!

I've been creating numerous tickets to Telkom for ADSL issues, yet these tickets continually just get marked resolved, yet the issue is NOT resolved. I've had 3 interactions with Telkom, yet nothing done to resolve this issue, except of course the ticket itself.

I am paying for 10Mbps, which I had for over a month after moving to Telkom ISP, but since then I only get a link speed of 6Mbps, and actually throughput avg of 5Mbps download. Upload should be 1Mbps, but avg is around .7 Mbps.

Also Telkom keep doing a Telkom ACS on my router, which breaks the connection, and ****s downloads. I have noticed that I lose connectivity on avg once every 1-2 hours, which ****s downloads, banking, my childs online education, etc. and then we start over again! This is ridiculous!!!!

I never had these issues with MWEB at all! Why is Telkom is ***********???