ADSL SPEED NON Existent
<p>This is my second review ,this has been several months and still my problem has not beeen resolved .I have logged numerous calls and still nothing has been done .I have an idea that telkom is delaying with fixing the problem or does not care about me as a client at all .</p> <p> </p> <p>PLEASE investigate and assist me ,this is unacceptable .</p>
HI jaco-roelofse
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have escalated your query. The root cause for the slow access is in fact congestion at the exchange and has been reported. Our field technicians are actively attending the fault. No ETA as yet for the network issue and further available updates will be provided via SMS or alternatively your Internet service provider.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
HI jaco-roelofse
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have escalated your query. The root cause for the slow access is in fact congestion at the exchange and has been reported. Our field technicians are actively attending the fault. No ETA as yet for the network issue and further available updates will be provided via SMS or alternatively your Internet service provider.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Good day
Thnks for the feedback but as stated in my faults this has been coming for some time .How can no ETA be given I mean it must be a problem not only affecting me .Should it not take some kind of priority ?
I cannot carry on like this really as this is is making life more difficult now for me since I cannot even work from home .
Please telll me something is being done and if so what ?
Regards
Good day
Thnks for the feedback but as stated in my faults this has been coming for some time .How can no ETA be given I mean it must be a problem not only affecting me .Should it not take some kind of priority ?
I cannot carry on like this really as this is is making life more difficult now for me since I cannot even work from home .
Please telll me something is being done and if so what ?
Regards
Good day
No reply yet? Great ,I need to make you guys aware that the situation is now even worse and I am beyond frustrated ! Can something please be done.
Good day
No reply yet? Great ,I need to make you guys aware that the situation is now even worse and I am beyond frustrated ! Can something please be done.