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Barry B

1 reviews | Active since Feb 2013

23 Feb 2015, 13:46

ADSL Speed

Complaint 1:<br> <br> I phoned 5 times the average time for the call centre is now 45 min.<br> <br> Complaint 2:<br> <br> I have complained about my ADSL speed numerous times to telkom via there support line. I am getting only 512 kbps but I am paying for 2 Mbps which I never ever received. I have done numerous tests at different times of the day and night but never ever get even close to 0.6 Mbps. <br> <br> They initially recreated my account but this did not improve my line speeds. I then attempted to reopen the complaint but there has been no response from them. I then opened a new complaint but had no response. <br> <br> Complaint 3<br> <br> I cancelled the DATA for Afrihost to take over the ADSL Line from Telkom. If I phone the call centre they indicate it I cancelled. if I phone Afrihost they confirm that Telkom still reject it because there is DATA on.<br> <br> I DONT WANT TELKOM.<br> <br> PLEASE.....

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Replies (1)
Telkom
Telkom's reply23 Feb 2015, 15:33
Official
Hello Barry7009,

Thank you for making contact with us.

Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Launa Molapo
Telkom Social Media Team

Best regards,