ADSL SLOW SPEED REPORT-NOT FIXED AFTER 2 MONTHS!

OUR ADSL DOWNLOAD SPEED IS EXTREMELY SLOW. I REPORTED THIS ONLINE ON 11 JUNE 2015 AND WAS REQUESTED TO DO A SPEED TEST AND SEND THEM THE TEST - WHICH I DID THE SAME DAY. FOLLOWED UP A WEEK LATER - NOTHING. I FOLLOWED UP PHONING 10210 ON 14 JULY 2015 - NO FAULT WAS LOGGED(ALTHOUGH THEY CORRESPONDED WITH ME VIA E-MAIL). FAULT WAS THEREFORE AGAIN LOGGED 14/7/2015(422CWK140715). NOTHING STILL HAPPENED. THEY SENT ME A SMS AGAIN 27/7/2015 SAYING THE FAULT IS NOW IN TECHNICAL REPAIR DEVISION. ON 28/7/2015 THEY START SENDING SMS OF WILL I RECOMMEND A FRIEND TO TELKOM. MY REPLY:0-NO!!! STILL NOTHING RESOLVED. I FOLLOWED UP THIS AFTERNOON AS NOTHING HAS BEEN RECTIFIED: UNBELIEVABLE! ACCORDING TO TELKOM MY LINE WAS FIXED! A NEW FUALT WAS LOGGED! CAN SOMEONE INVESTIGATE????