1 reviews | Active since Jul 2017

07 Jul 2017, 20:28

Adsl slipknot!

<p>Telkom has yet again demonstrated how they have mastered this new level of incompetence that they refer to as....customer service! ! </p> <p>This is the 3rd time this year that we are thrown back into the stone age without any internet connection. The fact that you pay a hefty service fee every month for uncapped internet means absolutely zero....you might as well just go back to sending smoke signals! Every time a fault has been reported, Telkom has left us hanging for weeks on end without fixing the problem, but is always ready to take your money for a service not rendered. </p> <p>We are currently without any internet for the last month!!! </p> <p>Telkom....have you no shame? How can you still advertise and lure people into signing up for a service that you clearly are not qualified and capable of providing? </p> <p>Our entire neighbourhood has been without service and nothing has been done to date!</p> <p> </p> <p>We are done with Telkom! With so much competition out there, surely you cannot afford to provide such a pathetic service??</p> <p> </p> <p>You have lost our business and we will never ever again support you with any internet or cellphone contract!</p> <p> </p>

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Replies (1)
Telkom
Telkom's reply11 Jul 2017, 07:52
Official

Hello marco-du-plessis-1

Unfortunately we were not able to reach you on the contact number provided.

The fault has been caused by a number of cables being cut by an unknown party.

Due to the cables having to be replaced it unfortunately takes longer than a normal line fault to repair.

A escalation has been sent to the managers responsible for the repair for a progress update and if possible an estimated time of repair.

Regards

Noleen

Telkom Social Media Team.

Best regards,