ADSL SIGNAL FOREVER GIVING PROBLEMS !!!

I am now really disappointed with Telkom's ADSL service.I have now placed complaints here on Hello Peter on numerous occasions,and still the same problem keeps on repeating itself.I don't get what I pay for with my ADSL,I even upgraded to a 4Mbps line,but I cant even play a game on the PS4,because on the speed tests that I do I have a ping of:379 - 600 ,my download speed is only:.68Mbps but I am paying for a 4Mbps line,my upload speed is only .32Mbps.I am so sick and tyred of the same problem over and over.I even wanted to go over to LTE to just have fast internet,but guess what I stay in an area where there is no LTE coverage,so not an option.That is why I upgraded my line to a 4Mbps line,but I am yet to see Mbps,yet I have to pay for a 4Mbps line every [URL Removed] ON !!! TELKOM just give a person what you pay for !!! I am sure you are not going to re-imburse me for the months that I paid for a 4mbps line and never even came close to it,so please replace the telephone lines,put in obtic fibre,do whatever you have to but just sort this problem out once and for all.Check your computer system and see how many times I logged the same complaint.New fault ref no: 549CWK040216 - HELP !!!!