DP
Dave P
1 reviews | Active since Mar 2014
08 Mar 2016, 19:15
ADSL SHUTS DOWN ON WEEKENDS
Telkom has now shut off our ADSL every Friday for the last 2 weeks - it came back on the Saturday afternoon in the first instance, and Sunday evening in the second occurrence. Perhaps the technicians wait to effect repairs over weekends to get overtime??<br> <br> I SMS'd my phone number to 30591 to elevate the response, which seemed to have helped?
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Telkom's replyOfficial
08 Mar 2016, 20:52Hello DavePullen,
This response serves as confirmation that your query has been received.
Please be assured that we will attend. We will need to make direct contact as the details for the affected service has not been provided. In order to initiate an investigation we will need to the affected line details. Please relay the requested line number and a valid contact number when possible to ***, insert the below ref in the subject field.
***
Regards
Keagan
Telkom Social Media Team
This response serves as confirmation that your query has been received.
Please be assured that we will attend. We will need to make direct contact as the details for the affected service has not been provided. In order to initiate an investigation we will need to the affected line details. Please relay the requested line number and a valid contact number when possible to ***, insert the below ref in the subject field.
***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply08 Mar 2016, 20:52
Official
Hello DavePullen,
This response serves as confirmation that your query has been received.
Please be assured that we will attend. We will need to make direct contact as the details for the affected service has not been provided. In order to initiate an investigation we will need to the affected line details. Please relay the requested line number and a valid contact number when possible to ***, insert the below ref in the subject field.
***
Regards
Keagan
Telkom Social Media Team
This response serves as confirmation that your query has been received.
Please be assured that we will attend. We will need to make direct contact as the details for the affected service has not been provided. In order to initiate an investigation we will need to the affected line details. Please relay the requested line number and a valid contact number when possible to ***, insert the below ref in the subject field.
***
Regards
Keagan
Telkom Social Media Team
Best regards,