ADSL SETTINGS FOR CELL PHONE NOT CONNECT ON WIFI

I call a few times to assist me with modem settings every time they help me till a piont they done know,then they came with the excise they must answer the next call.Sunday 29/03/2015 i call agin and the same thing happen agin.Only this time he told me to reset my modem afer that notting working he lock a fault and tell me my modem is faulty and have to take it in to test.Al that was faulty with my system was that my cell phone thas not connect with the wifi.But my pc inhouse work with wifi till yesterday when the operater told me to reset the modem with a pin.I am unable to get my wireless back to normal notting is working,I have my account with them for more that a year and i only have half of my benefits and pay my account on time,if that is the case i change to a beter subsctiber The rev number the operator give me ***<br> Thanks<br> Hope you can help<br> Marthinus<br> GYROCOPTER