ADSL services

OK so eventually we got ADSL. It since it was fitted we have no ADSL internet or WiFi I SMS fault to 30591 get a reference number and fekk me four working days well I'm there now and even went to Crests Telkom store oh please not even worth the queue cos she picks up and dials 10210 also I can do that in my own home not watch someone else wait for and endless bout of messages saying we are currently experiencing high call volume really doesn't that mean there is **** service happening out there if I was Telkom I would be worried cos your million dollar company sucks badly I am so over anything that hold monopoly so I am thinking I'm gonna cancel my stuff with u and going to mweb rather thank uvery very disappointed like everything in this country....