ADSL service not activated!

I Have to explain my frustration dealing with Telkom.<br> On the 20th July I ordered Adsl line. The Agent informed me if I take adsl service with a phone line I will get the installation for free. This is what I choose.<br> Today,5th August a Technician is scheduled to install the service at my house. He confirms only a phone line will be activated and no adsl service according to the job order sheet.<br> <br> Now I have to place a new order for adsl services to be activated because of call centre agent not doing their job properly! I would like the recording of the conversation to be examined.<br> This is poor service!<br> <br> Order number -***