BC
Beverley C

1 reviews | Active since Nov 2016

22 May 2018, 06:48

ADSL service down since 2 April

My adsl line has been down since 2 April. SMS was received on 19 April telling me that investigations have been completed and the line would be restored by 17 May. On 22 April I receive sms telling me my line is restored. It is NOT. (8CTK030418). It is now 22 May. We still have no service. Yesterday my landline gets cut due to non payment. I will not pay for a service I am not getting. I will be cancelling my landline and non-existent adsl on Friday should this issue not be attended to and my adsl restored. Telkom needs to take a good hard look at their level of service.

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Replies (1)
Telkom
Telkom's reply04 Jun 2018, 09:25
Official

Hi, bev-corbett.

Thank you for making contact with us.

We have escalated fault reference 127CTK230418 to the relevant department.

We apologise for any inconvenience caused.

Kind regards,
Terrick

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