ADSL service down for 21 days

<p>Hi, My Telkom ADSL line went down the 5th of Jan, everytime a Technician gets assigned he says he fixed it and then the line goes down after a few hours. I have logged a call , everytime i call they say they are waiting for the next available technician. I have talked to a supervisor at the helpdesk, he never came back to me, they told me numerious times that they hve escalated it. I went into the Telkom shop to escalate this, twice, on the sms they promise you someone will contact you in 48 working hours, it never happened. I have asked for numerious updates on twitter where they are excellent at feedback but i need action with the feedbck, if you tell me it's with the Technician. Last update " fault is awaiting first available tech to attend tech will contact you before attending, delay is due to heavy workload we apologize for the inconvenience caused" This was 3 days ago. Now you are asking me to pay my Bill, i have also taken the matter up with ICASA as i will not pay the full amount. Telkom is quick to sell but terrible on supporting their users and infrastructure. Me as a consumer can't help but feel helpless and ******. I pay for a service and expect a good service. Your problem cannot be my problem. </p>