KG
Keagan G

1 reviews | Active since Apr 2015

07 Apr 2015, 01:20

ADSL Service Disappeared - WAITING OVER A MONTH

One day, my ADSL stopped working. This is quite a problem if you run a business. I logged a fault (using my cell as my line just didn't work - hours and hours on end). The call centre \escalated"and \""escalated\"" my fault since 3 March. A tech eventually came over and told me there is no ADSL on my line... I nearly lost it... I mean.. That's why he's there.. He then said there's nothing he can do as there's no DSLAM in my area... Odd"

0
Replies (1)
Telkom
Telkom's reply07 Apr 2015, 08:43
Official
Hello Keagan1990,

Thank you for allowing us the opportunity to assist further on your query.

Kindly note that this matter is currently being investigated by the Technical team and feedback will follow.

We sincerely apologise for the inconvenience.

Your reference is SM101501.

Regards,
Sanele Buthelezi
Telkom Social Media