ADSL *******
<p>In June last year, I downgraded my Telkom ADSL account from FASTEST to FAST. I then assumed that this woudl revert back to what I was originally paying for my Telkom ADSL 'fast account'. However, my Telkom bill didn't drop drastically. I contacted Telkom to say that I am still paying a high amount and they said to me that I am still being charged for TElkom Uncapped +. They todl me that by taking this away, NOTHING would change - as this shoud have been done when I originally downgraded. I then logged a dispute, no ***4. Finding it unfair that I had been paying for a service and receivigng no additonal benefit. I have now been told that the dispute has been rejected because I used the data!!!! I am on TELKOM UNCAPPED and have been paying for UNCAPPED. So what data have I been using. What have I been paying for? Instead of downgrading me, when I requested, I have been paying for a service that I have never used. Please explain this!!!!</p>
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Telkom's replyOfficial
09 May 2016, 13:25Good day kathy-baron
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
Please also e-mail us at *** or send a private reply, to provide the affected line number and your contact info.
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply09 May 2016, 13:25
Official
Good day kathy-baron
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
Please also e-mail us at *** or send a private reply, to provide the affected line number and your contact info.
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
's updateReviewer Update
31 May 2016, 08:07Hi,
I am still waiting for response!!
's update31 May 2016, 08:07
Reviewer Update
Hi,
I am still waiting for response!!