SB
Sharon B

1 reviews | Active since Mar 2015

04 Mar 2015, 13:10

ADSL REPAIR AND INSTALLATION AT OUR CUSTOMERS

After numerous emails back and forth to Zoliswa at Telkom to apply for a new ADSL Line in Atterbury Pretoria, we have had no indication of when it will be installed. We stand to lose our Customer due to this. This ADSL Line was app**** for in Jan 15. Still no response.<br> <br> We also logged a fault report 660CRK250215 to have the ADSL line at another customer in Woodmead repaired. I received an sms on the 25th stating that they would repair within 2 days. To date, no repairs have been done. Another unhappy customer.<br> <br> Please can SOMEONE help. I have called the 10217 number, but there is never an answer. you can hold for 3days and no one pick up. What is the point of having this line for Telkom Business Clients when there is such shocking service.

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Replies (1)
Telkom
Telkom's reply06 Mar 2015, 07:54
Official
Hello sharon3439,

Thank you for making contact.

We do apologise for the experience.

We will have our team follow up on this matter and assist accordingly.

Your reference number: SM94295.

Regards,
Boitumelo Makhongoana
Telkom Social Media Team