ADSL RE-CONNECTION

<p>On 30-01-2017, I phoned in to cancel our data from our ADSL line as we have moved our internet provider to Mweb due to connectivity issues with Telkom. I did stipulate to the consultant that I don't want the ADSL line to be cancelled, just the data portion and he assured me that it would not cancel the ADSL line. This was done with REF ********** 1SA . On 02-02-2017 we discovered that our ADSL was not working, so I phoned Telkom and they advised me that the ADSL line as a whole was cancelled, exactly what I asked them not to do. A very pleasant gentleman assisted me to log an order with REF ********** 75A to re-activate the ADSL and advised me that it usually takes 7 - 14 Days but he will prioritize it for me to be done within 48 hours. The order was set to be completed on 04-02-2017, which was not done. I phoned again 06-02-2017, the lady advised she will escalate it and nothing was done. I then phoned on 07-02-2017 and it still was not done. As per the call agent, the person that was supposed to escalate it yesterday, did not do so as she could not pick up the escalation number. I then logged another escalation with REF 952784. When we phoned again, they advised us that the previous REF was not for the re-activation and she then logged another order with REF ********** 32A and advised it will take another 7-14 Days but will try and get it done sooner. This is a business and we cannot afford to have our internet off for so long. Time is money. We are losing business because of a mistake that was not our fault and should be corrected without us having to wait so long. Please could this be resolved ASAP.</p>