LS
Luis S

1 reviews | Active since Oct 2010

15 May 2017, 16:11

ADSL profile management

<p>I have an ADSL line which I've had for many years. I know its capability and have been quite happy with it<br />Last year it seems like Telkom has adopted a new automated software system to manage your ADSL profile which limits your line speed to what they believe is the most reliable speed.<br /><br />So now, instead of the 7.9mbps which I have been accustommed to over the years, my linespeed is now limited to 5mbps.<br />I have called and asked them to remove this numerous times, atleast twice a month. The technical support staff remove this, recreate the port and the line syncs back at 7.9mpbs immediately. However after a couple hours, the software is automatically triggered and resets the line back down to 5mpbs.</p>

0
Replies (4)
Telkom
Telkom's reply16 May 2017, 13:33
Official

Hello cybert11

Please send us a private reply with your telephone number linked to your account for us to assist further.

Regards

Noleen

Telkom Social Media Team.

Best regards,

LS
Luis S's update16 May 2017, 14:04
Reviewer Update

***
***

Telkom
Telkom's reply18 May 2017, 11:27
Official

Hi

I have adjusted your port profile and did some resets, kindly reboot your modem, test again and respond with feedback.

Regards

Tumelo

Best regards,

LS
Luis S's update15 Jul 2017, 09:59
Reviewer Update

once again, profile management has been reanabled on my line, after I've been begging you guys to remove it.