ADSL product downgrade impossible

The line is now technically stable but I cannot believe how difficult it is to get the accounts department to change my account back to the \do Advanced"I was originally on. <br> <br> You've not addressed to all the points in my original post.<br> <br> Currently I'm paying for the \""do Elite\""! I was advised to call 10210 but that service number person said I cannot do a change to my account with her and that I must call the Sales number (10213) There is no option for existing users and I was on hold for a long long time.<br> I tried the option to chat to a consultant. I confimed my details with Nozipho Nzimande but was told at the end that I need to send an email to [Email Removed] and ask for the change to my account as Nozipho said \""The change is from one package to another"