ADSL problems - POOR service

Reported a faulty ADSL line (4mbps line), ref. no.: 329 CTK 030 315 on Tuesday 3.03.2015. The problem started on Sunday 01.03.2015, however since reporting the fault, the line's speed has deteriorated to almost nothing - the line is now so slow, no pages are loading. Line was working fine for 2 years. Fault was reported to the ISP (no problem from their side) and they referred the problem to Telkom.<br> <br> Numerous promises by Telkom to escalate the fault - was only provided with a escalation ref. no. F204208 NOW (after 5 other agents telling me its been escalated/they are escalating it. Further promises to send out technicians. A tech phoned and said no tech will be sent out as they can't see a problem on the line, its syncing fine from their side. I need someone to PHYSICALLY check the line/port at the exchange - Telkom seems not to understand this. Unacceptable, poor service, rude agents full of excuses, blaming the rain, router, anti-virus, browsing history and cookies etc. Why does it take 4 days to send out a technician? Sad part is - complaining on Hello Peter probably won't help either - as Telkom seems not to care at all. and FYI Telkom - refreshing the port DOESNT WORK