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1 reviews | Active since Mar 2017

18 Jan 2018, 11:21

ADSL problems

Telkom unable to fix my problem on intermittent connection problems. 74CTK040118 No phone call No feedback since 04-01-18 08:17 This is a formal complaint. Totally unacceptable. Between Oct and Dec 15th, service was great. Now absolutely no service and cannot resolve my problem. Modem sync at 12 meg, but speed test shows 0.67 meg down stream. What is the problem??

0
Replies (4)
's update06 Feb 2018, 16:29
Reviewer Update
Why is this call closed? So you really think a speed test showing me 5.54 mb/s download transfer rate is fair against a 10mb line to close the call? NO It is still not resolved. AT times i get 1mbps. At times i get 7mbps. Maybe 3am i get 8.5, evening i get nothing more than 6. And during December and Nov, my line was full 9.7. So what happened? Is this what i am going to sit with phoning you guys every single day for a port reset? And do you think when i phone you at 10pm in the evening, because you open till 11pm, holding for 32 min on the phone is fair? Something is wrong. You should not be the in the telecoms play space, because you have no clue what is going on. Once there was great service, now you are something between zero and nothing on a contract! Can you fix my issue or not? And do i need to wait another 25 days for a answer?
's update06 Feb 2018, 16:33
Reviewer Update
I am going social media with my problem. Instagram, Facebook, youtube, everything i can get my hands on. The world should know about your ability. And i have friends world wide. 6000+ to be exact. Watch me. Buy business day end tomorrow, i expect my problem to be resolved. It has been open since 4th Jan. If not, i cancel and i go social media with my story.
's update09 Feb 2018, 11:49
Reviewer Update
Thanks to Oscar from Telkom that contacted me last night at 21:00. He changed my setup for ADSL. It was set on profile meant for gaming. It was changed to the general bandwidth shaping mode and my internet is better. So, i never asked for gaming mode. Why was i given gaming mode. This means for gaming I am prioritized. Should not be i dont game on the web. Thanks Oscar for assisting. 10/10 for you.
Telkom
Telkom's reply13 Feb 2018, 11:37
Official

Hi heinrich-koch

Thank you for contacting us and we humbly apologize for delay response.


The response serves as confirmation that your query has been received and we will contact you.

We really do apologize for any inconvenience caused to you.


Your reference number is: AI***

Regards
Luleka
Telkom Social Media

Best regards,