ADSL problem reported over a month ago :-(

On 3 November '17 we reported our ADSL line for intermittent internet - more down than on. Ref 166CTK031117 They said it's underground cable problem and technician was assigned. Last update received 15 Nov message nr 4. Today is 1 month & 5 days since reporting and still not fixed. I keep following up with call centre, but all they say is the fault is with technician. I cant do wages! I cant do orders! We are so frustrated as business is standing still! Does service delivery not mean anything to Telkom anymore?????