ADSL problem for 2 weeks

This is my last resort after 2 weeks of ADSL problems with very little feedback and no resolution.<br> <br> 54CWK071115 issued on Nov 07 after ADSL continually dropping.<br> 3 or 4 calls to 10210 - no improvement<br> Eventually escalated - 779231<br> November 12 technician arrives at home and says it looks like a cable problem<br> Later that day - confirmed'via sms that issue handed over to 'Cable Joining Techs'<br> Receive another sms that fault is in hand with technical repair division<br> November 14 - call 10210 again and notified that email sent to Operations Manager<br> November 18 - forced to submit issue to Hello Peter using mobile phone data due to no ADSL