ADSL Problem fixed in minutes

Good day<br> My Telkom Business ADSL internet connection has been off for 3 weeks. No one was able to help me even though I logged numerous calls and faults. I kept getting transferred to different departments and getting put on hold. <br> Donico called me today after having received my details via Twitter , and got the problem sorted out with in an hour.<br> I would like to say thank you very much to him, for his professional and polite manner in which he dealt with me , and for getting the problem fixed