ADSL Problem almost 20 days

ADSL (Internet) line not working from Septemeber 29th 2015<br> i phoned them immediately but they said there is a problem in area with damaged cables and they have created a fault log for me on 02nd October (***)<br> They have closed it on 10th and said its fixed and nothing has changed on my side and i have noticed i have a crossline no as well and i created one more fault log(reference 74CWK111015)<br> i have been phoning them, i almost phoned them more than 15 calls , everytime they respond that technician is looking into it and i never know when it will be solved and technician never looked into my problem.<br> In the meanwhile i got a invoice to pay for the internet of invoice around 500Rand .<br> Can anyone please help me.