SC
Stef C
1 reviews | Active since Nov 2014
18 Nov 2016, 14:37
ADSL problem
<p>Good day</p> <p>I have reported my ADSL problem more than 2 weeks ago. Sunday 6 November 2016 I received a sms from Telkom asking if the router is switched on. I rep**** on the sms and also to the e-mail address they gave me to reply to. The router was switched on but as usual the ADLS connection was dead. The reference I received was AI261764.</p> <p>I am now going to cancel my ADSL line with Telkom and get another service provider as the problem is even worse since they were doing something the 6th.</p> <p>Thanks for a bad service.</p> <p>Regards</p> <p>Stef</p> <p> </p>
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Telkom's replyOfficial
19 Nov 2016, 09:18Hello stefcloete
Thank you for taking my call.
As discussed, a fault has been reported reference number 68CTK191116.
The fault is currently in hand with our testing department. A escalation has been sent for urgent assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply19 Nov 2016, 09:18
Official
Hello stefcloete
Thank you for taking my call.
As discussed, a fault has been reported reference number 68CTK191116.
The fault is currently in hand with our testing department. A escalation has been sent for urgent assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,