Adsl problem

Dear Sir/Madam

I have a problem with my adsl line that is mixed up and not one of your agent can't help me or solve my problem because they told me that web Africa adsl line is active on the line but when I call web Africa they tell me that everything is canceled by there side and that Telkom must cancel it by there side because my mweb adsl don't want to work and that I was using my mweb adsl for a year now. I never had this problem, this is the first time I'm getting this problem.

It's been 3-4 days with no resolution to my issue.