ADSL & phone line dead 4 weeks APPALLING service

Telkom line still dead now going for 4 weeks. I was given escalation no 841612 I was told that my ADSL and telephone line will be fixed on 31 March 2016 nothing happened, I called Telkom and was informed that they have emailed the supervisor again and that I will be called on Friday 1 April 2016 still nothing happened at about 13:00 I called Telkom again and was informed that they don't know why my fault was not attended to. This is absolutely appalling service from Telkom. I was also given a 080..... number on Friday 1 Apr to call the technician no one answered, Saturday 2 April call the 080 number only to be put on hold several times had to call back after the 3rd time I was told that the technician have 13 faults that he must fix all that I was told that I will be called. This is not a company that can say they are PROUDLY SOUTH AFRICAN. Can some one at Telkom with a little-bit of pride about their job PLEASE call me and tell me what I should do to get SERVICE.